Refund policy

Thank you for purchasing Tarpon Furniture. We hope you are satisfied with your purchase. If you are not satisfied, we offer the following return and refund policy to ensure your shopping experience is pleasant.

Exchanges

We accept exchanges so if you decide you’d prefer a different item, we are happy to help. Simply reach out to our support team with your order number and the product you're interested in, and we’ll guide you through the next steps.

Product Condition

For a return to be valid, the products condition must be new only. This requires the item to be unused, stored in its original packaging, and still have all tags attached. Items that arrive defective, damaged, or incorrect are exempt from the 'new condition' requirement. Please contact us with photos within 30 days and we will arrange a solution at no cost to you.

Return Window

You have a 30-day window starting from the day your order was delivered to request a return.

Return Method

All returns must be sent by mail. Once we approve your request, we will provide a return address and instructions on how to ship your package. Please ensure the item is packaged securely to prevent damage during the journey back to us.

Return Label

The cost of return shipping is the customer's responsibility. We highly recommend choosing a shipping method that includes tracking to ensure the package reaches us safely.

Restocking Fee

We believe in a transparent shopping experience, which is why our restocking fees come at no cost to you.

Refund Time

Once your return is received and inspected, we will issue a refund to your original payment method. The refund is processed within 7 business days after we receive your return.

Contact 

If you have any questions or need further assistance, please contact us at:

Customer Service

Phone: +1 (727) 868-9300
Email: support@tarponsale.com